Privacy Policy

The General Data Protection Regulation This privacy policy governs the manner in which Grey Matters Centre uses, maintains and discloses information collected from clients. This privacy policy applies to the practice; website and services offered by Grey Matters Centre; online, by telephone or within the private practice.

We shall not meet and/or have contact outside of the Counselling/Psychotherapy relationship. We shall not otherwise make contact with you or recognize you in a public place. Our relationship will remain a professional Counselling relationship.

(Clients seeking therapy will be issued with a paper copy of the Privacy Policy at their Initial Assessment which contains the following information and they will be asked to sign that they understand and agree with how information is collected, stored and held before therapy can commence.)

Personal Information collected

Name > Occupation > Address > Preferred contact number/email > Counselling History > Medical conditions relevant to counselling > Medications > Client expectation from counselling

How we store Information

Documents Held:

How we may share your personal information:

Erasing your information:

All electronic enquiries are erased after 3 months. All texts and contact numbers are erased 3 months following the cessation of therapy.

We hold your written information for up to 5 years following the cessation of therapy. This is so we have a reference should you decide to return to therapy in the future.

Your Rights:

Right to access: You have the right to ask for a copy of your personal information, free of charge, in an electronic or paper format. You also have the right to ask us to amend or change any incorrect information about you.

Right to be Forgotten: You have the right to ask us to erase information that we hold about you. This includes your personal information that is no longer relevant to original purposes or if you wish to withdraw consent. In all cases and when considering such requests, these rights are obligatory unless its information that we have a legal obligation to retain.

Data Portability: As the client, you have the right to receive your personal information which you previously provided, also you have the right to transfer that information to another party. For the purposes of the General Data Protection Regulations (GDPR) 2018, the dater “controller” is Louise Fenton (Grey Matters Centre) May 2018