FAQ

QUESTIONS WE GET ASKED

Yes you do need an appointment to access our therapy sessions.

To make one please contact us on:

Telephone 07907613600
Email info@greymatterscentre.co.uk

All our therapists are in their own private practice so prices do differ. Please look on your therapists page as it will be on there.

We are a confidential service but there are certain situations when we do have to break confidentiality. 
We must pass on any information to the relevant authorities in cases where human safety are concerned, including the following cases:

1) If there is a risk of harm to oneself or another person. This includes any indications of suicide or self harming behaviours.

2) When it is presented that there is a risk to a child, children or protected adult, which includes neglect, physical, sexual or psychological harm.

3) Where it is the judgement of the therapist an act of terrorism or treason may be likely to occur/has occurred.

4) Where there is a disclosure of a serious crime (clients or another party) that has not previously been disclosed.

Therapy can bring emotions forward so it is likely that this might happen at some point. Tears are very welcome at Grey Matters Centre and we have tissues available for your use.

All of our therapists are in their own private practice so the lengths of the sessions are individual to them.

Some sessions are the therapy hour which consists of 50 minutes, some can be an hour and for some therapies such as EMDR they may last a couple of hours.

Please enquire with your own therapist.

No you don’t need to be referred. If you have something you would like to work on you are welcome to get in touch with us and book an appointment. 

Tel 07907613600
Email info@greymatterscentre.co.uk

How many you require is entirely up to you.

At the end of the session you are asked if you would like to book another one.

Some people require more if they have suffered trauma or childhood adversities but each person has their own goals so we work towards what they might be.

Usually we have availability quite quickly, hopefully the following week. 

Sometimes we can get very busy so we have a waiting list. You are welcome to contact us and we will be able to be more accurate with our answer. 

Tel 07907613600
Email info@greymatterscentre.co.uk


Sometimes family members ask for someone to arrange their appointment for them and that is fine.

We do ask you to make sure the person does want to attend therapy as it can be an emotional journey so they do need to want to do this for themselves.

We don’t run an emergency service.

If you do need help please contact:

Your local A & E,
Your G.P.
The Crisis Team, Tel 01724 382015

Have a question that we havent answered

ASK US